Analyze conversations from Intercom

How to use Sentimentor

What this app does

Sentimentor helps you make sense of live chat conversations. It uses powerful AI for analyzing customer chats. Uncover and track topics and sentiment in customer communications. Improve customer relations, identify potential issues, and monitor chat agent performance and customer satisfaction.

Extract sentiment, emotionality, tone and entities present in conversations. See customer satisfaction from the right angle, start to finish. Identify hostile interactions, reward exemplary conduct on a per-conversation basis. Aggregate conversations to see volume, average sentiment and tone to inform marketing and communication decisions. Go beyond binary or star ratings, and get to the root of communication problems with laser focus. Change and shape behavior for the best results.

Make sure you have access and permissions to add an App to your Intercom workspace.

1. Sign Up for Sentimentor​ ​

Name, email address and a password is all you need to get started.

How to use the app

1. Add Intercom Source​ ​

Go to Sources > Add > Intercom to authorize Sentimentor with your Intercom workspace. This will start processing conversations right away to be viewable in minutes. Sentimentor will sync conversations every day while your plan is active.

2. Start Analyzing Conversations​ ​

Once Sentimentor has processed a conversation, you will be able to see it in the Conversations page. Any information associated with agents participating in the conversation will appear in the Agents page, and you can view concepts, entities and mentions that appear among conversations in the Entities page.

💡Additional use cases

Sentimentor allows you to analyze customer communications at a level never before seen. There are many other features to make life easier and save hours. Visit sentimentor.co for more information.